Frequently Asked Questions
FoodPlus! Questions
What is the difference between recyclable and compostable/biodegradable papers?
Do you offer pick up of bulky piles or bundles of yard debris? Is there a charge?
Is there a charge for overfull, overweight FoodPlus! Toters or a charge for extras?
What is the FoodPlus! program?
What can I put in the FoodPlus! Toter?
FoodPlus! seasonal, celebration and holiday list of accepted items
Is pet waste or "kitty" litter accepted in the FoodPlus! program?
Recycling and Garbage Collection Questions
Does SSC offer service on holidays?
When should I set my recycling and garbage containers out for pick-up?
What should I do if my pick-up is missed due to weather or poor road conditions?
I missed my home recycling and/or garbage pick-up. What should I do?
What if I need an extra pick-up between regular collections or I have an extra large amount of home-generated recyclables or garbage for pick-up?
I have a large amount of cardboard (OCC). How do I recycle it at home?
Does SSC collect hazardous wastes?
Can I dispose of liquids in the garbage?
Will SSC pick-up my old burn barrel?
Why are garbage and recycling collection calendars not available online?
Recycling and Garbage Service Questions
What if I lose my recycling bins or they are stolen?
Why are rates not listed online?
Preparing Materials For Disposal Or Recycling
How do I recycle compact fluorescents (CFL's)?
How do I prepare used motor oil for recycling?
How do I recycle appliances (white goods)?
How do I recycle batteries?
What kinds of plastic containers can I recycle through the curbside recycling program?
Where can I recycle plastic plant pots, trays, hinged "clamshell" containers and blister-type plastic packaging?
I have plastic film, bags, wrap, sheeting and tarps. Can I recycle them?
Do you accept shredded paper? If so, do you have specific packaging instructions?
Account Management, Billing & Payment Questions
Can I cancel or put a hold on my service?
Charges for extras appeared on my bill. What are they for?
What options do you offer for paying my bill?
Where is the invoice number on my bill?
Electronics (E-Waste) Recycling Questions
What types of electronic items (e-waste) are accepted?
How do I recycle electronic products?
What is the maximum item size for electronic recycling?
How do I recycle an oversize electronic item?
How do I prepare electronic item(s) for curbside or special pick-up?
Mobile Data Shredding Questions
Do I need to remove staples, paper clips and other fasteners?
Do I need to sign a contract?
What happens to the shredded paper?
Why is no sales tax charged?
Holiday Service and Collection Questions
Does SSC pick-up on holidays?
What types of holiday wrap and packaging are recyclable or accepted in the FoodPlus! program?
Can I recycle my Christmas tree?
Garbage and Recyclables - Where does it all go?
What happens to glass?
Where does our garbage go?
What happens to cardboard?
What happens to aluminum?
What happens to newspaper?
What happens to scrap paper?
What happens to office paper?
What happens to plastic containers and film plastics?
What happens to scrap metals?
Rate Information
FoodPlus! Questions
What is the difference between recyclable and compostable/biodegradable papers?
It can get a bit confusing to keep track of what paper goes in the recycling bin and what can go in the FoodPlus! Recycling program for composting. Hopefully this list will help keep things straight!
All paper is compostable or biodegradable, but not all papers are recyclable. For SSC customers, the great news is you have the option to keep all paper out of the landfill by either recycling it in your curbside recycling bin or putting it in your FoodPlus! Recycling Toter if you subscribe to this service.
Recyclable Papers
(Place recyclable papers in your recycling bin)
Generally, these are high quality papers that get the best market price when they are recycled. They include copy paper, letterhead, envelopes, magazines, old mail, paperboard food boxes used for pastas, cereals, etc., paper tubes from paper towel, toilet paper, gift wrap rolls. These types of papers should be recycled in your paper curbside recycling bin.
Multi-family (apartment/condo dwellers) and commercial customers with Toter recycling service, please place these types of papers in your Mixed Paper recycling Toter.
(Place compostable/biodegradeable papers in your FoodPlus! Recycling Toter)
These types of paper(s) are not recyclable, but are still biodegradable and are great for composting. They include any food-soiled papers (including paper plates, napkins, paper towels, pizza boxes, etc.), all wax-coated papers including refrigerator and freezer containers like milk/dairy cartons, ice cream containers, frozen food boxes, juice cartons (no juice boxes or pouches) and frozen juice containers (recycle metal lids and plastic strip separately please), to-go/deli type cartons, parchment and waxed paper, paper plates, towels, napkins, tablecloths, bowls and cups, "biodegradable" or "compostable" tableware and utensils (corn, bamboo, potato-based, etc.) and tissue paper. These products should be placed in your FoodPlus! Recycling Toter for composting if you are a FoodPlus! Recycling subscriber.
For a complete list of items that can go in your FoodPlus! Recycling Toter click here .
Do you offer pick up of bulky piles or bundles of yard debris? Is there a charge?
Yes. Extra charges apply to collect bulky or bundled materials. Tied bundles should be no longer than four (4) feet and weigh no more than 50 lbs. Extra charges apply. Please contact us or call 360-734-3490 for current rates and additional information.
Is there a charge for overfull, overweight FoodPlus! Toters or a charge for extras?
Yes. Fees are charged for FoodPlus! Toters weighing more than 100 lbs. or for overfull Toters. Please contact us or call 360-734-3490 for current rates.
Fees also apply for extra materials set out. Please contact us or call 360-734-3490 for current "extra" charge rates.
What is the FoodPlus! program?
SSC's award-winning FoodPlus! service is our all-in-one, year-round Toter service for all yard debris, compostable papers, bio-plastics and food scraps. Service is available to nearly all our home and business customers. Contact us to see if service is available in your area.
Toters are delivered within a day or two of signing up for service. You may sign up for as many FoodPlus! Toters as you need.
Residential Service
60-gallon, wheeled Toter. Every-other-week pick-up.
Multi-Family / Commercial Service (including schools)
60-gallon, wheeled gallon Toter or 1, 1.5 and 2-yard containers. Weekly, every-other-week or on-call service.
Contact us or call 360-734-3490 to sign up for service or for questions or more information.Residential collection is offered every other week for a low monthly rate and includes use of a 60-gallon, wheeled Toter with attached lid (looks just like your green garbage Toter but with different decals).
A blue, 2-gallon kitchen pail is also available for a small one-time charge. The pail is yours to keep. The Toter remains the property of SSC. Kitchen pails can be used to collect food scraps and food-soiled papers. When full (or daily), empty into your FoodPlus! Toter outside. Do not set pails or other inside composting containers at the curb.
Interior Pail
- Blue plastic pail with white lettering
- Attached lid
- Convenient handle
- 2 gallon capacity (pail measures 10"x10"x10")
- Small one-time charge per pail (pail is your to keep)
Pails may be purchased in person at - 1001 Roeder Avenue (corner of F & Roeder) during regular office hours. Office hours are Monday - Friday 8AM - 5PM. More than one pail can be purchased.
Pail use is optional and not required when signing up for service. Customers can choose to use their own pail or other interior container if they wish. Other options include using an empty bucket, paper milk or ice cream carton (fill and then dump the whole thing in the FoodPlus! Toter when full). Fancier compost pails (stainless, ceramic, etc.) can be found at many home improvement and home furnishing stores, and in catalogs (cooking, gardening and home furnishing type).
Biodegradable liners are also an option and can be purchased locally at many area grocery and janitorial supply stores.
Pail Cleaning Tips!
Line your pail! Use newspaper, a used paper plate or a paper bag. Food scraps won't stick to the bottom as much and it will be easier to rinse out when empty. Paper products can be recycled along with food scraps in the FoodPlus! Toter. Empty when full into your FoodPlus! Toter. Rinse out if needed and start filling all over again.
You can also line your kitchen container with a biodegradeable liner, but this is optional
For extra messy items, consider using a plastic yogurt container (or similar) and filling it with compostable materials. When full, empty into the FoodPlus! Toter, then rinse out and recycle the plastic container in your cans/glass/plastic container recycling bin or Toter.
Smelly stuff? Wrap odorous materials (such as shellfish and fish) in paper and place in your FoodPlus! Toter. Cover with yard debris or compostable papers.
Really smelly? Wrap in paper and place in freezer until collection day. Really, really smelly? Not worth the stink -- place in a bag and dispose of as garbage.
Where to keep your pail? There is no right answer, but lots of options. Find what works best for you and use it. Some people keep their pail/container on the counter near a prep area or by the sink. Others keep their pail/container under-the-counter near the garbage. Find the set-up that makes composting the most convenient for you.
Toter Cleaning Tips! To keep your Toter less messy, line the bottom with newspaper or fill it first with some yard debris or a pizza box before dumping in food scraps. To keep clean, hose out as needed and dump the water on your lawn or garden.
To reduce odors, mix yard debris with food scraps when you empty your kitchen container. And don't forget to recycle pizza boxes and paper deli containers - they help in the composting process.
What can I put in the FoodPlus! Toter?
Recycle these items in your FoodPlus! Toter (residential and commercial customers):
ALL FOODS/FOOD SCRAPS including:
- Fruit/Vegetable Scraps, Peels, Trimmings
- Spoiled/Outdated Foods
- Dairy Scraps (such as yogurt, cheese, sour cream, ice cream, milk)
- Paper Coffee Filters, Coffee Grounds
- Eggshells
- Leftovers/Table Scraps
- Dough Scraps (wrap or bag in PAPER)
- All Meat, Fish, Shellfish Scraps (including bones and shells)
ALL COMPOSTABLE/BIODEGRADABLE/FOOD-SOILED PRODUCTS, including:
- Pizza Boxes
- Paper Milk/Juice Cartons
- Ice Cream/Frozen Food Cartons
- Paper Deli/Take-Out Cartons
- Napkins/Paper Towels/Tablecloths
- Paper Plates, Bowls, Cups
- Parchment/Waxed Paper, Paper Bags
- Bakery Boxes, Paper Liners, Waxed Cardboard Boxes
- Biodegradable/Eco Dishware (Ex. Corn, Potato, Bamboo-Based items) including Plates, Bowls, Cups, Lids, Utensils, Straws, To-Go Containers
All Yard Debris including:
- Grass Clippings
- Garden Trimmings/Weeds
- Leaves/Branches
- Floral Trimmings, Houseplants
- Expired Floral Arrangements, Waxed Floral Paper
- Seasonal Greens (Pumpkins, Cornstalks, Hay, Gourds, Garlands, Wreaths, Swags, Etc.)
OTHER BIODEGRADABLE/COMPOSTABLE ITEMS including:
- Tissue Paper
- Latex Gloves
- Small Wood Scraps
- Paper Vacuum Cleaner Bags/Dust
- Fabric Scraps, Thread
- Dryer Lint
- Corks (real, not plastic)
FoodPlus! seasonal, celebration and holiday list of accepted items
Use your FoodPlus! Toter year-round to recycle many compostable items used for seasonal/holiday decorating, parties and other celebrations, including:
Pumpkins/Gourds/Squash
Cornstalks/Hay/Straw
Old or unwanted Halloween candy
Seasonal Greens and Holiday Trees (up to 8' long)
Wreaths, Garlands, Swags (no wire or ribbon please)
Tissue Paper, Gift Wrap (no foiled paper please)
Cotton Twine, Cotton/Fabric Gift Bag Handles
Paper Tablecloths and Napkins
Paper Plates, Bowls, Cups
Bio-Plastic or Plant-based Utensils, Plates, Bowls and Cups
Is pet waste or "kitty" litter accepted in the FoodPlus! program?
Pet wastes from cats, dogs and other domestic animals and "kitty" litter are not accepted in the FoodPlus! program due to pathogen risk. Pet wastes and litter should be placed in a secure plastic bag, tied shut and disposed of with your regular household garbage.
Recycling and Garbage Collection Questions
Does SSC offer service on holidays?
Yes, SSC crews work all holidays that fall on weekdays.
If your collection day falls on a holiday, please set out your garbage, recycling and/or FoodPlus! (if you subscribe to this service) the night before, or by no later than 6:30 AM on your collection day. We may be in your area a bit earlier that usual on holidays due to lighter traffic. Make sure to have your containers out so we don't miss your pick-up!
If windy, please place individual recycling bins on the ground rather than stacking.
For more information, see the Holiday Collection section of the FAQ page.
SSC offices and transfer station/recycling centers are closed most major holidays.
When should I set my recycling and garbage containers out for pick-up?
Please set out recycling bins, recycling Toters, FoodPlus! Toters, garbage cans or garbage Toters in a visible location the night before your regular collection day, or by no later than 6:30AM on your collection day.
As our area grows, collection times in your neighborhood may change. To help us keep program costs low, please set out recycle bins only when full. Maximum bin weight - 35 lbs. per bin.
On windy days, please place individual recycling bins on the ground rather than stacking.
For cans and Toters, please bag all garbage, packing peanuts, shredded paper, animal waste/litter, sawdust and cooled ashes to prevent wind-blown litter! Thank you for your cooperation.
What should I do if my pick-up is missed due to weather or poor road conditions?
Please check this website or Follow us on Facebook (facebook.com/sscinc) or Twitter (twitter.com/sscinctweets) for the latest info.
For residential customers, we will attempt collection on the next business day (weather and road conditions permitting). If we cannot get back on the next business day, then your garbage and recyclables (including any material missed) will be collected on the next regularly scheduled pick-up day for your neighborhood. This applies to every-other-week and monthly customers too. If garbage and recyclables are collected on the next pick-up, no credit will be issued.
For commercial customers, if we cannot collect your garbage and recyclables on your regularly scheduled pick-up day, we will try the next business day (weather and road conditions permitting).
If we cannot get back on the next business day, then we will try again the next business day and continue trying each new business day until your garbage and recyclables are collected. If garbage and recyclables are collected on the next pick-up, no credit will be issued.
If your Toter(s) (TM) or recycling bins are buried or covered in snow, it would help our crews a great deal if you could dig out or uncover them for pick-up. Thank you!
I missed my home recycling and/or garbage pick-up. What should I do?
There are a couple options:
1) Store it until your next regularly scheduled pick-up.
2) Visit one of our drop-off recycling centers and let the attendant know you forgot to set out your home recycling. Recyclables accepted at no charge. We have three locations: Bellingham (F & Roeder), Birch Bay and Cedarville. Click here for list of accepted items, hours and directions.
What if I need an extra pick-up between regular collections or I have an extra large amount of home-generated recyclables or garbage for pick-up?
Please contact us to arrange for a special pick-up.
Reasonable amounts of additional recyclables will be collected at no extra charge. Max. weight - 35 lbs per bin.
Additional garbage collected will result in additional charges.
I have a large amount of cardboard (OCC). How do I recycle it at home?
Residential customers with large amounts of cardboard (OCC) can set out one bundle PER PICKUP via their curbside recycling service. Maximum bundle size for cardboard is two (2) feet x four (4) feet x six (6) inches.
Note: Home-based businesses with regular, large quantities of cardboard require commercial recycling service. To sign-up for commercial recycling service click here.
Special picks-ups of large quantities are also available to customers for a fee. Please contact us with questions or to schedule a pick-up.
SSC operates three area recycling centers that accept cardboard (OCC) for a small fee. Click here for info.
Does SSC collect hazardous wastes?
SSC does not accept hazardous, toxic, radioactive or dangerous wastes, ammunition, explosives, dead animals or hot ashes.
Examples of common (household) hazardous wastes:
- Oil-based paints, paint thinner (acetone, mineral spirits), solvents, other liquid chemical
- Old gasoline, soaked/oiled rags
- Asbestos - siding, shingles, floor adhesive, etc.
- Lawn and garden pesticides, herbicides, etc.
- Aerosol cans that contained hazardous products.
- Fluorescent lighting and certain other lighting products. Click here for list of lighting products we do accept for recycling.
SSC does not accept hot ashes. Hot ashes are a fire hazard and should never be placed in a Toter® or can. Set in a metal can outside and away from buildings, structures or anything that can ignite. Let cool completely. Place COLD ashes in a bag and dispose of as garbage.
SSC does not accept dead animals.
Can I dispose of liquids in the garbage?
Small quantities of household liquids such as cooking oils and beauty products are acceptable. SSC is unable to collect hazardous liquids such as pesticides, paints, thinners, solvents, fuels or cooking oils from businesses. Please contact the Disposal of Toxics at 360-380-4640 for safe disposal options or click here.
Commercial establishments can contact the following rendering services for disposal of cooking oils:
Darling International or 800-524-2401
J&S Rendering or 800-562-5058
Will SSC pick-up my old burn barrel?
Collection of burn barrels is classified as a special pick-up. We can only accept empty barrels (no ashes).
For burn barrels with material in them please contact the Northwest Clean Air Agency for instructions or call 800-622-4627.
Why are garbage and recycling collection calendars not available online?
SSC has many service and collection options available to our customers. Our routes are designed to provide the highest quality recycling and garbage collection service at the lowest possible cost. Each service has a different collection schedule, including every other week, monthly and weekly service. In order to ensure our customers receive the correct recycling and garbage collection calendar, we ask that you contact us and request a calendar at this time.You can also get collection information via your online account. To sign up click here.
Recycling and Garbage Service Questions
What if I lose my recycling bins or they are stolen?
Recycling bins remain the property of Sanitary Service Company, Inc. (SSC). Please do not take recycling bins, FoodPlus! Toters or garbage Toters with you if you move.
Please mark your address on your bins. A replacement fee will be charged for lost or stolen recycle bins. Customers are responsible for any theft, loss or damage in excess of normal use.
If any of your SSC containers are lost or stolen, please contact us to order replacements.
Why are rates not listed online?
Rates are subject to change and are based on a variety of factors, including the location of your home or business. Please contact us or call 360-734-3490 for complete rate and service information. Thank you!
Preparing Materials For Disposal Or Recycling
How do I recycle compact fluorescents (CFL's)?
Fluorescent lighting, including regular tubes, compact tubes or bulbs (CFL’s), ballasts, High Intensity Discharge (HID) lamps, UV lamps and mercury-bearing devices, contain mercury and cannot be thrown in the trash.
Recycle all compact fluorescents (CFL’s) at SSC’s main office only. When recycling lighting products, please deliver intact and packaged to avoid breakage
(Tip: save original containers).
SSC - 1001 Roeder Avenue (corner F & Roeder).
A recycling collection box is located at this location. No charge. Items accepted during office hours only. Open weekdays 8AM-5PM. Closed major holidays. Please check in upon arrival and press red buzzer for assistance. (360) 734-3490 or ssc@ssc-inc.com
To recycle, or properly dispose of, other types of lighting, such as fluorescent tubes, ballasts, High Intensity Discharge (HID) lamps, UV lamps, and mercury-bearing devices, or for questions or more information about recycling and proper disposal options for lighting, check out these resources:
- Disposal of Toxics: (360) 380-4640 or
http://www.co.whatcom.wa.us/publication/solidwaste/construction/toxics.jsp
- Puget Sound Energy (PSE):
http://www.pse.com/solutions/foryourhome/pages/rebatesOnLighting.aspx?tab=5&chapter=1
How do I prepare used motor oil for recycling?
SSC accepts used motor oil ONLY for recycling. Please do not mix with anything else.
Store in a one gallon (or smaller), sealed, non-breakable container. Clean plastic milk or water jugs work great. Do not use bleach, detergent, or antifreeze containers. Screw on threaded lids tightly. Seal “pop top” style lids with duct tape. Mark container "Oil." Set next to recycling bins (residential) or recycling Toters® (multi-family) for collection. Commercial customers should contact us for options.
Oil & Water Don’t Mix – Separating Oil from Water
- Let the oil/water mix stand. The oil will float to the top.
- Pour off oil into an approved container (see above). Seal and label as instructed above.
- Soak up any contaminated water and dispose of in the garbage.
Used motor oil is also accepted for recycling at our Cedarville Transfer Station and Birch Bay Transfer Station. For hours and directions, click here.
For questions or more information please contact us .
Used motor oil accepted in SSC's recycling programs is collected by Thermo Fluids of Sumner, WA. More info about Thermo Fluids at http://www.thermofluids.com/
How do I recycle appliances (white goods)?
How do I recycle batteries?
General purpose alkaline batteries (AA, AAA, C, D, etc.) are no longer very toxic and can be thrown away with your regular garbage.
Rechargeable batteries (Ni-Cad, etc.) are accepted for recycling at many electronic stores.
SSC accepts unbroken car, truck, motorcycle and boat batteries for recycling. Please store in a box or bag and set beside your recycling bins or recycling Toter. Leave battery caps on. Batteries are also accepted and at our transfer station recycling centers. For a location click here . For cracked or damaged batteries contact Disposal of Toxics at 360-380-4640 for options.
What kinds of plastic containers can I recycle through the curbside recycling program?
The following plastic containers can be recycled in our residential and commercial CURBSIDE recycling programs:
Bottles, Jugs, Caps & Rings
Cups, Jars, Tubs, Pails, Buckets & Lids
(max. bucket size for curbside pick-up is 1 gal. with metal handles removed)
All colors and numbers. Labels OK.
Remove lids and caps. Rinse CLEAN and recycle loose or nested together. FLATTEN bottles.
Recycle plastic containers used for these types of products:
Beverages, dairy products, deli foods, sauces/condiments, cooking oils, soaps, detergents, cleaners (kitchen, laundry & garage), snack foods, frozen foods, storage/freezer containers, hair/body care, health/medicine, single-serve cold beverage cups/lids, hot beverage lids, caps and rings.
At this time, we cannot accept the following plastics for recycling in the residential or commercial curbside recycling programs, or at our transfer station recycling centers:NO plastic pumps, Styrofoam, tableware/utensils, toys, foam rubber, insulation or any plastic containers that held potentially hazardous materials.
Please contact us about opportunities for recycling larger quantities or other types of plastics such as buckets larger than 1 gallon, pipe, film plastics, agricultural plastics and plant pots/planters/trays, hinged plastics and blister-type plastic packaging.
Where can I recycle plastic plant pots, trays, hinged "clamshell" containers and blister-type plastic packaging?
These items are recyclable, but are not accepted through our curbside recycling program. They are accepted for recycling at our Bellingham Transfer Station & Recycle Center ONLY located at 1001 Roeder Avenue (corner F & Roeder). Hours are Monday - Friday 8AM - 5PM. Closed most major holidays. Small fee charged. Please contact us for current rates or questions.
Reminder: these items are NOT accepted through our curbside recycling programs or at any of our other Transfer Stations.
Please brush pots and trays clean and nest together.
Some local nurseries, garden centers and home improvement stores also accept plastic plant pots and trays for recycling.
I have plastic film, bags, wrap, sheeting and tarps. Can I recycle them?
Yes, SSC accepts film plastics including bags, film, wrap, tarps and sheeting at our Bellingham Recycling Center/Transfer Station ONLY.
IMPORTANT! These plastic items are not accepted through our residential curbside recycling program. They are only accepted for recycling at the Bellingham Recycling Center/Transfer Station, located at 1001 Roeder Avenue (Corner F & Roeder). Hours are Monday – Friday 8AM – 5PM. Closed most major holidays. Click here for more info.
Commercial customers with larger quantities of these items that may be interested in routed collection options should contact Rodd Pemble, Recycling Manager at rodd@ssc-inc.com or 360-734-3490. Click here for info on our commercial services for recycling plastics.
Film plastics accepted for recycling include CLEAN:
- Bags (grocery, newspaper, produce, bakery, deli, dry cleaner, garden, shipping, mail order, storage/freezer, frozen food, etc.)
- Film/Wrap (food wrap, magazine/mail, bubblewrap, poly sheeting/Visqueen, painter’s drop sheets, pallet wrap, etc.)
- Tarps - please cut out metal grommets
- Commercial/Construction – (insulation bags, lumber wrap w/o paper backing, “Super Sacks”, sileage bags, etc.). Commercial customers with larger quantities should contact SSC at 360-734-3490 for routed collection options.
All types and colors accepted. Material must be clean. NO Styrofoam™ or thin foam sheets! Recommendation: compact (in can or plastic sack) to save money. Small recycling fee applies. Contact SSC at 360-734-3490 or ssc@ssc-inc.com for rates or questions.
Do you accept shredded paper? If so, do you have specific packaging instructions?
Yes. Shredded paper is accepted for recycling. Please bag all shredded paper in a paper bag, then tape shut with a bit of masking tape to prevent it from blowing. Lay sideways in your recycling bin. Place a rock, brick or another recycling bin on top to help prevent wind-blown litter. For more info click here or contact us at (360) 734-3490 or ssc@ssc-inc.com .
SSC also offers confidential data shredding – mobile on-site or drop-off at our Bellingham Recycling Center & Transfer Station located at 1001 Roeder Avenue (corner F & Roeder). For more info click here or contact us at (360) 734-3490 or ssc@ssc-inc.com .
Account Management, Billing & Payment Questions
Can I cancel or put a hold on my service?
Yes. Feel free to adjust your service at any time via your online account or by contacting us. You can put a HOLD on service(s) if you are going away on vacation (min. one month). There is no charge for stopping or starting service.
Charges for extras appeared on my bill. What are they for?
Charges for extras may be the result of any of the situations listed below. These charges appear on your account in the form of equivalent 30 gallon cans. Extra charges are for each can, per pick-up. Charges for extras may be the results of any of the following:
- Capacity
- Overweight container(s) due to heavy materials.
- Extra bag(s), box(es) or can(s) other than your regular garbage container.
- Special pick-up of containers (non-scheduled collection).
What options do you offer for paying my bill?
We offer a number of ways to pay your bill.
Auto Pay Plan (check or savings account or credit card)
To sign up for auto pay click here to register online or download an enrollment form.
Online Bill Pay (one-time or recurring payments, deposits)
To pay your bill online, click here to register and manage your account online. Please note: you will want a copy of your most recent SSC bill when registering. You will need your account number and invoice number to sign up. You can find these in the upper left corner of your bill.
For a complete list of all payment locations and account payment options, please click here.
We accept cash (US Dollars), check, debit, VISA, Mastercard, American Express and Discover.
Where is the invoice number on my bill?
To register for our online bill pay option, or to manage your account online, you will need the most recent copy of your SSC bill (dated 9/30/11 or later). The invoice number (and your account number) can be found in the upper left corner.
Electronics (E-Waste) Recycling Questions
What types of electronic items (e-waste) are accepted?
SSC accepts a wide range of electronic products (e-waste) from computers and copiers to TV's and VCR/DVD players. Residential customers click here for detailed lists of what is accepted and fees. All items collected are responsibly recycled or reused.
How do I recycle electronic products?
There are several recycling options for residential and commercial customers:
Curbside Unplugged
Available to City of Bellingham residential and commercial customers (inside city limits) and commercial Toter(TM) recycling customers outside the city limits. See additional questions in this FAQ section that detail how to recycle electronics at the curb. Customers may have a quantity limit per pick-up due to limited truck space. There is no limit on number of pick-ups scheduled however, so customers with larger amounts of items could schedule pick-ups several weeks in a row.
SSC commercial customers outside city limits with our stacking bin recycling service or for those without any recycling service can schedule a special pick-up of electronics. Same recycling fees apply, plus truck time charge.
Special Pick-up
Available to all customers with larger quantities of items or for those that do not want to haul items themselves to our drop-off center. Special Pick-ups must be scheduled and all materials are collected at one time. Same recycling fees apply, plus truck time charge for this option.
Contact us ssc@ssc-inc.com or call (360) 734-3490 to schedule curbside or Special Pick-up. You must schedule a pick-up for curbside collection and obtain an SSC Work Order number. Please do not set electronics at the curb before your assigned date.
Drop-Off
Available to anyone. Drop off location is at the SSC F& Reoder Recycling Center and Transfer Station located at 1001 Roeder Avenue. Hours are Monday - Friday from 8AM - 5PM. Check in near office. Press buzzer at door to left for assistance. Cash, check, debit and major credit cards accepted or charge it to your SSC account.
For items that are still working, consider donating them to a local charity.
What is the maximum item size for electronic recycling?
Our recycling trucks can accept an item (or items in a box) no larger than 20"L x 20"W x 20"H. Electronic items are stowed on racks on the underside of recycling trucks. We appreciate your patience should our truck be full and you have to wait a week or more for pick-up of your electronic item(s).
How do I recycle an oversize electronic item?
Large TV's, computer monitors and photocopiers that are over 20"x20"x20" can be recycled via our Special Pick-Up service or by visiting our Bellingham (F&Roeder) Recycling Center and Transfer Station at 1001 Roeder Avenue. Drop-off fees are same as curbside fees. Hours are Monday - Friday 8AM - 5PM.
To schedule a Special Pick-Up call (360) 734-3490 or email ssc@ssc-inc.com. Same fees apply, plus truck time charge.
How do I prepare electronic item(s) for curbside or special pick-up?
Once you have a pick-up date scheduled, clearly write your SSC Work Order number on a piece of tape and tape to each item or mark directly on each item.
For Category C items (smaller items that will be placed at the curb in a box), please write SSC Work Order number on box. Place box next to your curbside bins on assigned day. Charge(s) will appear on your next bill. No limit on pick-ups. For questions, please contact us at ssc@ssc-inc.com or 360-734-3490.
Mobile Data Shredding Questions
Do I need to remove staples, paper clips and other fasteners?
No. Our state-of-the-art shred truck can handle these light metals, saving you valuable time. We do ask that you remove material from ringed binders if you would like the load to be recycled.
Do I need to sign a contract?
No. Just contact us to schedule service – 360-734-3490 or by email .
What happens to the shredded paper?
Shredded paper is recycled through Northwest Recycling (NWR) – another locally-owned and family-operated business. The paper is baled and shipped to mills regionally and overseas for manufacture into new paper products.
Why is no sales tax charged?
The paper that we shred is recycled so Washington state sales tax does not apply.
Holiday Service and Collection Questions
Yes. SSC crews work all holidays that fall on weekdays. If you regular collection day falls on a holiday, please set out garbage, recycling and/or FoodPlus! (if you subscribe to this service) the night before, or by no later than 6:30AM on your collection day.
Note: Our trucks may be by a bit earlier than usual on holidays due to lighter traffic. Please make sure to have your containers out so we don't miss your pick-up!
For information about seasonal, celebratory or other holiday items accepted in the FoodPlus! program, click here.
Our offices and recycle centers/transfer stations are closed most major holidays.
What types of holiday wrap and packaging are recyclable or accepted in the FoodPlus! program?
Many types of holiday packaging and other seasonal items are recyclable or accepted in our FoodPlus! program, including:
Curbside Recycling—YES, please recycle in your Scrap Paper (white) bin:
- Wrapping paper—No foiled paper please
- Paper gift bags—Please remove handles
- Product packaging including paper stuffing, inserts, wraps, boxes, etc.
- Gift wrap cardboard tubes
- All cards, tags and envelopes regardless of how much extra material, like glitter, is on them.
For more info about recycling holiday items click here.
Curbside Recycling—YES, please recycle in your Bottles, Cans & Plastic Containers (blue) bin:
- Glass and plastic bottles and jars—lids and caps too
- Tin cans and lids
- Plastic containers and lids (no hinged containers, blister-type packaging or film (wrap) plastics)
For hinged container and blister-type plastic recycling options, click here.
FoodPlus!—YES, please compost:
- Seasonal Greens/Wreaths/Garlands/Swags/Trees (up to 8' tall)—No wire or ribbon please
- Tissue Paper/Cotton Twine/Cotton or Fabric Gift Bag Handles—No foiled paper
- Paper Tablecloths/Napkins/Paper Plates, Bowls and Cups
- Bio-Plastic or Plant-based Utensils, Plates, Bowls and Cups
For more info about items accepted in Food Plus! click here. To sign up for FoodPlus!, click here.
For additional questions or more info, please contact us or call 360-734-3490.
Can I recycle my Christmas tree?
There are several options for recycling Christmas trees this season.
Scouts Tree Recycling Project
Area Scout Troops collect trees in early January. Call them at 360-734-3940 for details.
Food Plus! (2011-12 holiday season)
If you subscribe to Food Plus! place your tree inside your Toter® at no extra charge. If your Toter® is full, place your tree next to the Toter®. Charge: $6 per tree (up to 8’ long). To sign up for FoodPlus! click here.
Note: Customers not on FoodPlus! can order tree pick-up. Contact us or call 360-734-3490 to schedule. Pick-up is on regular FoodPlus! day for your area. Cost: $6 per tree (up to 8' long). Charge it to your account or pay by phone 360-734-3490.
Bellingham Recycling Center & Transfer Station
Trees accepted for recycling. Charge: $6 per tree (up to 8’ long). 1001 Roeder Ave (corner F & Roeder). Hours M-F 8AM-5PM. Closed major holidays. 360-734-3490.
For questions or more info please contact us.
Garbage and Recyclables - Where does it all go?
Glass delivered to Northwest Recycling is currently recycled in one of two ways.
Some glass is crushed and used locally as construction aggregate (fill material for things like roadbeds ).
Other glass (clear, green, brown and blue all mixed together - or commingled) is shipped to a glass processing facility in Washington where it is sorted by color, melted and used to produce new container glass.
Where does our garbage go?
Garbage that SSC collects from residential and commercial customers is delivered to RECOMP of Washington on Slater Road in Ferndale. RECOMP loads the garbage into rail cars and ships it by train to a secure landfill in Eastern Washington. That landfill accepts garbage from Washington, Oregon, Idaho, California and Canada and has a permitted capacity to accept 120 million tons of garbage over a 40 year period.
What happens to cardboard?
Northwest Recycling currently markets cardboard (often referred to as OCC or old corrugated cardboard) to a number of mills both in Washington and out of state for production into new cardboard.
What happens to aluminum?
Northwest Recycling currently markets scrap aluminum to smelters in the Eastern United States where it is melted and used to produce new aluminum products like pop cans.
What happens to newspaper?
Newspaper (sometimes referred to as ONP or old newsprint) is baled at Northwest Recycling and marketed to various Washington paper mills who might use it in the production of paper products such as new newsprint, egg cartons or apple tray crates.
What happens to scrap paper?
Scrap paper (sometimes referred to as mixed paper or MWP mixed waste paper) is delivered to Northwest Recycling where it is baled and shipped to paper mills in Washington. There it is made into paperboard and used for products like cereal boxes.
What happens to office paper?
Office paper is a higher quality grade of paper than scrap paper. It is baled at Northwest Recycling and currently shipped to a paper mill in Oregon where it is made into new office paper or tissue paper.
What happens to plastic containers and film plastics?
Plastic containers are delivered to Northwest Recycling and sorted into three streams - all bottles, containers, lids and caps (#1-#7) and HDPE (#2) plastics. These are baled and currently shipped to various plastic processors where they are used to make feedstock for new plastic items (non-food grade).
Film plastics are also delivered to Northwest Recycling where they are baled and shipped to various processors for use as a feedstock for new plastic items (non-food grade).
What happens to scrap metals?
Scrap metals are delivered to Northwest Recycling, Inc. here in Bellingham. Metals are sorted by size, compacted and prepared for shipping.
Scrap metal can end up at any steel mill in the world. Northwest Recycling, Inc. currently has both domestic and international markets for scrap metal. Scrap metals are (currently) a valuable and highly sought after commodity and are often used in the manufacture of new automobiles, I-beams, rebar or other similar metal products For more info about Northwest Recycling, Inc. click here .
Rate Information
Rates are subject to change and based on a variety of factors, including the location of your home or business. Please contact us or call 360-734-3490 for current rate and service information for your location.













