Customer Service Representative


Full Time – M-F 8:00 AM – 5:00 PM (unpaid lunch from 12pm-1pm).


  • $21/hour
  • Competitive Pay
  • Comprehensive medical benefits with dental and vision
  • 401(k) plan with a generous company match after 1 year of employment
  • Paid Holidays
  • Vacation and sick time


  • COVID-19 Vaccination
  • High School diploma or GED.
  • Previous customer service experience
  • Proficient with Microsoft Office Suite
  • Drug Screening
  • Criminal background check

CSR Job Description

SSC is seeking a highly motivated, detail oriented individual who is able to work independently to join our team. Candidates must have effective time management skills, multi-tasking ability and ability to exercise good judgment in handling a diverse customer base in a positive and professional manner. This position is ideal for someone who is always willing to take on new responsibilities and is passionate about their own personal and professional growth.

Day to day responsibilities will primarily include, but will not be limited to:

Answering phones and responding in a timely and accurate manner to routine customer servic calls, ensuring that customer issues and concerns are treated in a respectful and professiona manner.

  • Effectively respond to routine issues including service level changes, billing questions, service cancellations, price increases and equipment issues.
  • Return all internal and external calls and emails in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner.
  • Enter service and route data into computer for billing and route scheduling purposes.
  • Accurately log information about customer service interactions into systems so that associates are able to track services inquiries and resolution.
  • Perform other job-related duties as required.

Ideal candidates will be:

  • Upbeat, courteous, and professional on the phones
  • Able to effectively multi-task and maintain composure under pressure
  • Highly organized with a strong attention to detail
  • Willing to take direction
  • Thrive in a fast paced environment
  • Proactive in seeking additional duties and responsibilities

Physical Requirements: (Truly necessary to perform the job)

  1. Able to sit or stand for an extended period of time
  2. Able to lift up to 20 lbs.

COVID-19 considerations:

  • Office is currently closed to the public
  • Social distancing
  • Masks required in all common space

Sanitary Service Company, Inc. is a family-owned and operated company since 1929, providing stability, capabilities, and opportunities for career advancement. SSC is Whatcom County’s largest recycling and garbage collection service provider, serving 45,000 + customers from Bellingham to Blaine and beyond. SSC was named the 2012 Green Business of the Year by the Bellingham/Whatcom Chamber and is a sustaining member of Sustainable Connections, a Toward Zero Waste Founding Pioneer, 100% Green Power Leader, 5-Star EnviroStar, BizCycle Silver business and Whatcom Smart Trips employer. For more info visit Connect with us: Facebook/sscinc and Twitter @sscinctweets. If this sounds like the perfect opportunity for you please email your resume and at least three references or mail it to: Attention – Job Posting, PO Box 1702, Bellingham, WA 98227. Applications can also be picked up at 1001 Roeder Ave.

SSC, Inc. is an Equal Opportunity Employer

Dedicated to Whatcom County Since 1929

From a horse-and-buggy to the largest alternative fuel trucking fleet in the county, learn how our family-owned business has evolved to serve our community.

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